By booking a service with Plantlah, you agree to the following terms and conditions:

1. Services

Plantlah provides on-demand gardening services through vetted independent

gardeners. Services include (but are not limited to) lawn care, pruning, plant care,

soil treatment, garden clean-up, and landscaping services.

All services are carried out based on the agreed scope at the time of booking.

2. Booking & Confirmation

• All bookings must be confirmed via WhatsApp or the Plantlah platform.

• A booking is considered confirmed only after payment is received,

unless otherwise agreed.

• Time slots are allocated on a first-come, first-served basis.

3. Pricing

• Prices provided are estimates based on photos, garden size, and

information given.

• Final pricing may vary if actual conditions differ from what was shared.

• Any additional work or charges will always be communicated and

approved before proceeding.

4. Access & Site Conditions

• Customers must ensure safe and reasonable access to the garden area.

• Plantlah and its gardeners are not responsible for delays caused by:

• Restricted access

• Unsafe conditions

• Inaccurate information provided

5. Tools & Materials

• Basic tools are included.

• Materials such as soil, plants, fertiliser, or pots may incur additional

charges, unless stated otherwise.

6. Photos & Documentation

• Before & after photos may be taken for service documentation and

quality assurance.

• Photos may be used for marketing purposes unless the customer

requests otherwise.

7. Liability

• Plantlah is not responsible for:

• Pre-existing damage to plants or property

• Weather-related issues

• Natural plant conditions beyond reasonable care

Plantlah and its gardeners will always take reasonable care while performing

services.

8. Payment

• Payment must be made in full before or immediately after service,

depending on booking terms.

• Accepted payment methods will be communicated at the time of

booking.

9. Right to Refuse Service

Plantlah reserves the right to decline or stop a service if:

• Conditions are unsafe

• Scope differs significantly from agreed terms

• Abusive or inappropriate behaviour occurs